Care shaped around
each person.
TrNe provides supported living and domiciliary care for adults with learning disabilities, autism, and mental health needs across London and the Home Counties. We work alongside families, social workers, and clinicians to build support around each person's goals.
We are a small provider by choice. The name stands for Trust, Nurture, Empower, and those words guide how we recruit, train, and support our team.
Every carer joins through a safer recruitment process, completes full training, and works to standards set by the Care Quality Commission.
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Regulated by
CQC · pending
Workforce
Skills for Care
Cover
Fully insured
Where we work
London & Home Counties
We support adults with learning disabilities, autism, and mental health needs to live the life they choose.
Our services
Supported living and domiciliary care, built around the person.
See our services
For professionals
Social workers and commissioners can refer someone to us.
Make a referral
Work with us
We train and support carers who want to do this work well.
Join our team
Who we are
TrNe is a supported living and domiciliary care provider working across London and the Home Counties. We support adults with learning disabilities, autism, mental health needs, and complex needs to live with as much independence as possible.
We are a small provider by choice. Smaller caseloads let our carers know the people they support well, follow their routines, and notice changes early. We work in partnership with families, social workers, and health professionals so everyone around a person follows the same plan.
What we stand for
Our name sets the standard we hold ourselves to.
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Trust
We do what we say we will. Families and professionals get honest updates, and the people we support help shape their own care.
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Nurture
We build support around the person, their pace, and their goals. Care plans are written with people, not for them.
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Empower
We help people build the skills and confidence to do more for themselves, from cooking and budgeting to work and community life.
The people who lead the service
Our registered manager is accountable to the Care Quality Commission for the safety and quality of the service.
Photo to be added
Registered Manager
Name to be confirmed.
Our registered manager holds a Level 5 Diploma in Leadership for Health and Social Care and has years of experience supporting adults with complex needs. A short biography will be added here before launch.
Our standards
We are registered with the Care Quality Commission and work to its fundamental standards. Our Statement of Purpose sets out who we are, what we provide, and how we keep people safe.
Read more about our quality and compliance
Want to refer someone to our service, or talk to us about your needs?
What we do
Supported living and care at home.
How we support adults with learning disabilities, autism, mental health needs, and complex needs.
Supported living
Supported living helps adults live in their own home with the support they need to stay independent. People hold their own tenancy and choose how they live, and we provide the care and support around that.
We help people manage their tenancy, look after their health, build daily living skills, and take part in their community. Support can run from a few hours a day to around the clock, including waking nights and sleep-in support.
Care at home
Domiciliary care brings support to a person in their own home, from short daily visits through to live-in care. It helps people stay where they feel most comfortable.
Our carers help with personal care, medication, meals, appointments, and companionship. We agree visit times and tasks with each person and their family, and we keep the same carers wherever we can.
Who we support
We support adults aged 18 and over. Where a need is complex, we build the team and the training around the person.
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Learning disabilities
Support to build daily living skills, access the community, and live as independently as possible.
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Autism
Predictable, sensory-aware support shaped around each person's routines and the way they communicate.
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Mental health
Recovery-focused support, planned with the clinicians who already know the person.
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Complex and physical needs
Where needs are complex, we build the team, training, and equipment around the person.
Ways we can support you
Hourly visits · Daily support · 24-hour support · Waking nights · Sleep-in support · Live-in care · Respite · One-to-one and two-to-one support
Where we work
We provide care across London and the Home Counties, including Essex, Hertfordshire, Kent, Surrey, and Bedfordshire. If your area is not listed, ask us. We sometimes extend further.
If supported living or care at home sounds right, talk to us or make a referral.
For professionals & families
Make a referral.
For social workers, commissioners, hospital teams, and families. We respond within one working day.
For urgent or hospital-discharge referrals, call
07757 131 775. We respond to referrals within one working day.
This form is for social workers, care managers, NHS continuing healthcare teams, hospital discharge teams, and families. Share what you can now, and we will follow up to gather the rest.
Why join us
Good care depends on good carers who are trained, supported, and trusted to do the job well. That is what we are building.
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You will be trained
Paid induction, the Care Certificate, and ongoing training. No experience is needed for support worker roles if you bring the right values.
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You will be supported
Regular supervision, small teams, and a manager who knows your name and the people you support.
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You can progress
A clear path from support worker to senior, team leader, and beyond, with funded qualifications along the way.
Roles we hire for
Support Worker
Day-to-day support in someone's home or supported living service.
Senior Support Worker
Leading shifts and mentoring newer members of the team.
Team Leader
Coordinating a service and the care plans within it.
Bank and relief
Flexible shifts that fit around your life.
Training and development
Every carer completes a paid induction and the Care Certificate, and keeps training current throughout their time with us. We fund recognised qualifications for people who want to grow.
Care Certificate · Safeguarding adults · Moving and handling · Medication · First aid · Infection control · Mental Capacity Act · Oliver McGowan training on autism and learning disability · Positive behaviour support · Funded Diplomas (Levels 2 to 5)
Pay and benefits
Fair, transparent pay · Paid DBS · Paid induction and training · Workplace pension · Holiday pay · Refer-a-friend bonus · Blue Light Card eligibility · Wellbeing support · Funded qualifications
Final pay and benefits package to be confirmed before launch.
Our recruitment process
We follow safer recruitment. Every step is there to keep the people we support safe.
Apply
Send your application through this page.
Interview
A conversation about your experience, your values, and the role.
Checks
An enhanced DBS check, two references, your full employment history, and your right to work.
Training and induction
Paid induction and the Care Certificate before you support anyone on your own.
Start
You join a small team with a manager who supports you.
Right to work. All job offers depend on your right to work in the UK. You will be asked for a share code or original documents. For visa sponsorship, please ask, as our position can change.
Apply
Tell us about yourself. Fields marked required help us meet safer recruitment standards; you can give the rest at interview.
TrNe is an equal opportunities employer. We welcome applicants from every background and make reasonable adjustments throughout recruitment.
Not ready to apply, or have a question first? Get in touch and we will help.
Quality & compliance
How we keep people safe.
Our CQC status, safeguarding, complaints process, and staff training.
Our CQC status
TrNe is registered with the Care Quality Commission. As a newly registered service, we have not yet been inspected. Our first inspection is expected within our first year, and we will publish our rating here as soon as it is issued.
CQC Provider ID: pending registration. We will add a link to our CQC profile here once it is live.
The standards we work to
We work to the CQC fundamental standards. In practice, that means:
Person-centred care · Dignity and respect · Consent · Safe care and treatment · Safeguarding · Good governance · Trained, suitable staff · Duty of candour
Safeguarding
Keeping people safe is our first duty. Every member of staff is trained in safeguarding adults and knows how to raise a concern. We act on every concern and work openly with local authority safeguarding teams.
Raising a concern. If you are worried about someone's safety, contact our safeguarding lead (name to be confirmed) on
07757 131 775, or your local authority adult safeguarding team. If someone is in immediate danger, call 999.
Complaints
If something is wrong, we want to know. We aim to acknowledge a complaint within three working days and respond fully within twenty. You can ask for our full complaints procedure at any time.
If you are not happy with our response, you can ask the Local Government and Social Care Ombudsman to review it. The Ombudsman handles adult social care complaints, including those that are privately funded.
Local Government and Social Care Ombudsman
Final timescales are set out in our complaints procedure.
Staff training
Every carer completes the training below. We hold a full training matrix and can share current compliance with commissioners on request.
Mandatory training we require of every carer
| Training | Required of | Refresher |
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| Care Certificate | All new carers | Before unsupervised work |
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| Safeguarding adults | All staff | Annual |
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| Moving and handling | All staff | Annual |
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| Medication | All staff | Annual |
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| First aid and basic life support | All staff | Annual |
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| Infection prevention and control | All staff | Annual |
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| Mental Capacity Act and DoLS | All staff | Annual |
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| Oliver McGowan (autism and learning disability) | All staff | Per national guidance |
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| Positive behaviour support | Relevant services | As required |
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Insurance and data
We hold public liability, employers' liability, and professional indemnity insurance. Cover amounts and our Information Commissioner's Office registration will be listed here before launch.
Accessibility
We want this site to work for everyone. We aim to meet WCAG 2.2 AA, and we can provide our documents in large print or easy-read on request.
Commissioners and families are welcome to ask for any policy or evidence we hold.
